Cancellation by client (You)
All cancellations must be in writing or by email. You will be charged the following cancellation fees:
- 4 weeks notice or more – 75% refund
- Between 2 to 4 weeks notice – 50% refund
- Less than 2-week notice – no refund
Alternatively, you can transfer your booking to an alternative date within a year if available.
If you are unable to book an alternative date I will attempt to resell your original course place and if successful will reimburse you the full amount (less a £10 administrative fee)
If the course is cancelled due to COVID restrictions, or local restrictions mean you cannot attend, then you will have the option of a full refund or transferring onto another course/activity.
Cancellation by Whats Not To Hike (WNTH)
Whilst every attempt is made to ensure that planned events take place as scheduled, WNTH will notify the client of cancellation as soon as possible where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the event activity. In the unlikely event of cancellation you will be offered the choice of a full refund or a place on an alternative course/event. In the unlikely event, that the instructor/guide is unwell on the day of the course/event, WNTH will make every effort to find a qualified and known to WNTH instructor/guide to take the event. WNTH cannot be held liable for any accommodation or travelling-related expenses.
Right of Refusal/Code of Conduct
WNTH reserves the right to refuse/bar a person from participating in an event if the participant is not properly dressed or equipped to enjoy the event safely. WNTH will also refuse participation to those who may be under the influence of alcohol or drugs, or are exhibiting anti-social behaviour towards other participants or the instructor. This right of refusal also includes participants who fail to disclose a medical condition or disability when booking, that may restrict their participation.
WNTH is not responsible for inconvenience or costs incurred as a result.
If you are not satisfied with your experience with WNTH, please let the instructor know as soon as possible on the day of the event, or contact WNTH at firstname.lastname@example.org. Please submit any complaints within 28 days after the event.